My Portal Login – Frequently Asked Questions

May eNews Headers

What is My Portal?

The Parent Portal is a tool for parents and students to track student progress and manage their accounts. Through the portal you can:

Below we have listed our most frequently asked questions and some instructions below on how to use our most commonly used features.

If you are having any issues and none of the below helps please reach out to us at

Visit our online portal by clicking here.

This link is also displayed on the top right of our website’s homepage.

Your initial login details will be:
Username: *|your email address|*
Temporary Password: 1234

The portal uses your email as your unique identifier. If the email address in our system is incorrect you may have issues getting access to the portal. For any issues with the portal please email

Once you have logged in, click on “classes” in the top right, and then “class bookings”. Once the new page loads click on the class and student you would like to mark absent by clicking the word “manage”. Then click “absent” on the date of the class you will be missing.


If you are struggling to login then you will need to reset password by using the ‘forgot my password’ link.

If you do not get a password retrieval code to in your email inbox then your email address may be incorrect in the system.

Please let the reception staff know, or email with your children’s names so that the email can be updated.

If you are unable to view your current bookings, you may be logged in under your child’s name.

If you are given the option to choose who you would like to log in under, please select your name so that you are able to view your bookings.

Please let our reception staff know or email if this is the case.

Once you have logged in, click on account in the top right and then click on “my account”. Then you will be able to see all previous purchases, any outstanding payments and pay any if required.

Also important to note that the portal will show outstanding money, however, it will not show family credits.